Frequently Asked Questions
Everything you need to know about your NovaaLab experience.
What shipping methods do you offer and how long does delivery take?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item in its original packaging for a full refund or exchange.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all NovaaLab products come with a standard 1-year manufacturer warranty that covers any defects in materials or workmanship under normal use.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our support team within 1 hour of placement and we will do our best to accommodate your request.