Returns & Exchanges
At NovaaLab, we stand behind our products with a 60-day money-back guarantee to ensure you are completely satisfied with your purchase. If your results are anything less than stellar, our hassle-free return process makes it easy to get a full refund or exchange.
Initiate Your Request
Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all accessories and manuals are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing